Overview
Program Manager for Critical Harm Operations, focused on building durable operating systems and running complex safety operations.
What you'll do
- Lead strategic operational builds across priority workflows from problem statement to implemented operating model.
- Translate policy, safety, technical, legal, and operational constraints into executable workflows, requirements, playbooks, and escalation paths.
- Coordinate across User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, and vendors to resolve dependencies.
- Stand up new programs, stabilize operations, improve handoffs, and transition durable ownership as priorities shift.
- Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and interventions.
- Drive high-priority escalations and cross-functional decisions to closure with clear next steps and follow-up.
- Create program-running mechanisms including roadmaps, decision logs, status updates, risk registers, operating reviews, and exec comms.
What you'll need
- 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
- A track record of taking complex, ambiguous work from problem framing through launch and scaled operation.
- Strong organization and execution focus to manage many moving pieces.
- Ability to align teams and maintain clear ownership, accountability, and escalation paths without direct authority.
- Technical and analytical fluency to reason about data flows, dashboards, tooling gaps, automation, and failure modes.
- Clear communication with technical, operational, policy, and executive audiences.
- Ability to operate calmly in a fast-moving environment and handle high-severity or sensitive work.
Nice to have
- Experience in customer support or other high-stakes scaled operations.
- Deep expertise with national security, violence, or other severe-harm domains.
Details
- The role may operationalize national security or violent-activities workflows, support wellbeing and Frontier Risk initiatives, or help scale programs such as Trusted Access.
Read the full description and apply on the company’s own careers page.
