Project Delivery Support Specialist (PDSS) - Night Shift

Overview

Provides administrative and operational support to clinical functions and project delivery teams on the night shift, working within defined procedures. The role does not hold project-management decision authority or overall delivery ownership.

What you'll do

• Deliver assigned administrative and operational support within the defined service scope on time and to established standards for accuracy, completeness, consistency, and compliance.
• Manage assigned work and dependencies, resolve issues, maintain progress visibility, and escalate risks early to protect quality and timelines.
• File assigned essential documents in the TMF within required timelines, using the correct classification and metadata; verify completeness and quality; and follow up on or escalate missing, incomplete, or rejected documents.
• Maintain accurate, current, complete, and appropriately controlled project documentation, records, systems, information, and assigned trackers, including applicable document lifecycle and translation activities within the assigned scope, in accordance with applicable requirements.
• Use approved systems, automation, AI-enabled tools, dashboards, and reporting capabilities responsibly to support accurate, timely, and efficient delivery, and contribute observations and lessons learned that may improve service quality, scalability, or consistency.
• Support compliant, audit-ready, and inspection-ready project delivery by adhering to applicable company policies, procedures, regulatory expectations, privacy, information-security, and records management requirements.
• Maintain required role knowledge, training, time reporting, and individual performance expectations; escalate discrepancies promptly to protect quality, timelines, productivity, service, and utilization expectations where applicable.
• Perform other work-related duties as assigned.

What you'll need

• Bachelor's Degree required. Equivalent combinations of education, training, and relevant experience will be considered.
• 0.6 - 1 year of internship, relevant administrative, clinical operations support, systems, or document management experience.
• Awareness of applicable GCP/ICH principles, controlled documentation, and the importance of data quality and confidentiality in a regulated environment.
• Ability to learn and use approved business systems, productivity tools, and information repositories relevant to the role.
• Effective organization, documentation, communication, attention to detail, and time-management skills.
• Ability to follow defined processes, manage competing commitments, produce accurate and complete work within agreed timelines, and escalate risks or exceptions promptly.

Details

• Night shift role.
• Hybrid work mode, Hyderabad, India.