Back Office Operations Rep I

Overview

The Back Office Operations Representative supports Tenant and Employment (T&E) customers and consumers by handling support emails, reviewing identity verification documents, completing recommendation transactions, fulfilling consumer disclosures, and researching and resolving consumer disputes.

What you'll do

• Respond to support emails following established processes and procedures.
• Review identity verification documents.
• Complete criminal and eviction recommendation transactions.
• Fulfill consumer disclosure requests.
• Research and resolve consumer disputes.
• Maintain a consistent high level of knowledge of T&E products, services, and tools.
• Understand and consistently demonstrate knowledge of specific T&E business processes when performing all back office operations work.
• Maintain a solid understanding of U.S. credit/financial principles, the U.S. criminal justice system and criminal background reports, and U.S. rental housing system and housing report (eviction) concepts.
• Work with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
• Perform other duties as assigned.

What you'll need

• 0 to 3 years of experience in an operations job role or customer care/support job role.
• Moderate skills in Microsoft applications.
• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated and a self-starter.
• Demonstrate attention to detail in all work completed.
• Proactively work to improve knowledge and adherence to company processes and procedures.
• Collaborate well with others in a team-oriented work environment.
• Adapt well to change and adjust priorities as needed.
• Display time management skills to properly follow up on in-progress work while balancing new work assigned through operations work queues.

Details

• Hybrid position: regular performance of job responsibilities both virtually and in-person at an assigned TU office location for a minimum of two days a week.
• Location: Chennai.