Coordinator -Learning Operations

Overview

Coordinator - Learning Operations supports the delivery of centralized, scalable, and employee-focused talent processes across the Learning Operations lifecycle, reporting to the Talent Operations Assistant Manager for Learning Operations.

What you'll do

• Execute day-to-day Learning Operations activities and transactions following established processes, procedures, and service-level expectations.
• Process events, data updates, and operational requests with accuracy and timeliness.
• Utilize digital tools to document information and complete automated tasks.
• Maintain confidentiality and ensure compliance with organizational policies and applicable regulations.
• Support audits, reporting activities, and data validation efforts.
• Respond to employee, manager, and stakeholder inquiries through designated service channels.
• Research and resolve routine issues, escalating complex matters as appropriate.
• Deliver a positive, service-focused employee experience through clear communication and timely follow-through.
• Partner with internal and external stakeholders to coordinate and complete operational activities.
• Follow documented standard operating procedures and identify opportunities for process improvements.
• Assist in testing, implementation, and documentation of new processes, tools, and system enhancements.
• Contribute to knowledge management efforts by maintaining accurate process documentation and employee resources.
• Support special projects and initiatives that improve efficiency, consistency, and scalability.
• Work cross-functionally with Talent Operations teams, HR Business Partners, Centers of Excellence, and business leaders.
• Participate in team meetings, training sessions, and operational improvement activities.
• Share insights and best practices to enhance overall team effectiveness.

What you'll need

• Bachelor's degree in human resources, business administration, or a related field, or equivalent combination of education and experience.
• 1–2 years of experience in Learning & Development, Learning Operations, or Talent Operations.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications; to include Co-Pilot.
• Minimum of 1 year experience supporting Learning & Development.
• Minimum of 1 year experience using a Learning Management System.
• Excellent written and verbal communications.
• Strong customer service and interpersonal skills.
• Strong attention to detail and quality.

Nice to have

• Bachelor's degree in human resources or related degree.
• Ability to easily and effectively communicate complex information in a meaningful manner.
• Ability to work collaboratively with peers internally and external business partners.
• Highly organized with strong attention to detail and strong follow-through skills.
• Ability to manage concurrent projects and/or programs.
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment.
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines.
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner.

Details

• Location: Gurugram.
• Flexibility in schedule offered.