Project Manager

Overview

The Project Manager is a hands-on project management and business analysis role that translates business objectives into executable change within the Go-to-Market Technology vertical, leading cross-functional initiatives across sales and service teams, technology and data.

What you'll do

• Lead end-to-end delivery of complex go-to-market technology initiatives, from discovery and planning through implementation, adoption and benefits realisation.
• Define business outcomes, scope and delivery approach; maintain integrated plans and proportionate governance while actively managing risks, issues, dependencies, budgets and resources.
• Support technology and business roadmaps, facilitating prioritisation, sequencing and trade-off decisions based on strategic value, capacity, dependencies and delivery risk.
• Partner with technology domain experts, development managers and delivery teams to shape solutions, coordinate execution and remove barriers to successful delivery.
• Work with business subject-matter experts and enablement teams to understand needs, define requirements and processes, and ensure changes are successfully embedded and adopted.
• Lead hands-on business analysis, translating needs into clear requirements, user stories, acceptance criteria, solution options and implementation plans.
• Coordinate cross-functional delivery across business, technology, data, information security, risk, compliance and external partners, using agile, waterfall or hybrid methods as appropriate.
• Oversee testing, business readiness, communications, training, launch and post-implementation review, measuring adoption, operational effectiveness and business outcomes.

What you'll need

• 8+ years of experience delivering business, technology or transformation initiatives, including substantial hands-on project management and business analysis responsibilities.
• Bachelor's degree or equivalent professional experience.
• Demonstrated experience performing both project management and business analysis within the same role.
• Experience delivering simultaneous SaaS-based and internally developed projects through hybrid teams comprising in-house associates and external vendors, with clear accountability for outcomes, dependencies, quality and knowledge transfer.
• Practical experience applying agile, waterfall and hybrid delivery methods, selecting the approach appropriate to the initiative.
• Proficiency in using AI-enabled tools to accelerate delivery, support business analysis, improve decision-making and embed sustainable change, with appropriate attention to data security, governance and responsible use.
• Experience using delivery and analysis tools such as Jira, Confluence, Visio, Miro or equivalent.
• Structured and analytical, with the ability to investigate ambiguity, identify root causes and turn complex information into actionable recommendations.
• Able to move confidently between detailed business analysis and practical delivery management.
• Credible with senior leaders and effective when working with operational, commercial, technical, data, risk and compliance teams.
• Skilled at facilitating decisions, constructively challenging assumptions and influencing across functions without relying on formal authority.
• Strong written, verbal, workshop-facilitation and presentation skills, with the ability to communicate complex ideas clearly.
• Comfortable prioritising competing demands and maintaining momentum in a fast-moving, evolving environment.
• Proactive, collaborative and accountable for outcomes rather than activity, with sound judgement and a strong sense of ownership.
• Strong appreciation of technical systems, data, operational processes and controls within a regulated environment.
• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management.
• Strong organizational skills, including the ability to adapt to shifting priorities and meet frequent deadlines.
• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team player, able to also be independently effective and exude initiative and a sense of urgency.
• Exemplifies a customer-focused, action-oriented, results-driven culture.
• Forward-looking thinker who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.

Nice to have

• Experience delivering change within a go-to-market ecosystem and a regulated industry, ideally banking, asset or wealth management.
• Relevant PM, BA or agile qualifications.

Details

• Location: Mumbai office, based in Goregaon (East).
• Shift: EMEA (1:30 pm - 10:30 pm IST).
• Reports to: Director, Head of Business Technology, Mumbai.
• The Mumbai office operates with varying shifts to support collaboration across global time zones.