Digital Technology Business Partner – Royal Canin India

Overview

Lead the Digital Technology strategy, delivery and governance for Royal Canin India within the Rapid Growth Markets region, acting as a trusted business partner to India, regional, global and functional leaders.

What you'll do

• Define and own the Digital Technology strategy for Royal Canin India within the Rapid Growth Markets strategy, aligning priorities with business growth and operational needs.
• Act as a trusted advisor to India leadership, connecting business priorities and challenges with relevant digital and technology capabilities.
• Be accountable for Digital Technology delivery in India and act as the market escalation point, ensuring delivery remains on time, in scope and on budget.
• Maintain a clear view of the India technology portfolio, actively managing priorities, dependencies, risks, costs, business readiness and value realisation.
• Partner with the EOS team and business leaders on multi-year transformation programmes, with clear ownership of stakeholder alignment, change, training, adoption and benefits.
• Bring digital capabilities to life using user-centric, test-and-learn, data and analytics, automation and AI approaches, with awareness of India's fast-evolving e-commerce and quick-commerce environment.
• Establish and enforce strong governance for locally developed or procured solutions, ensuring Enterprise Architecture review and approval, security, data, integration and supportability standards, and clear lifecycle ownership.
• Challenge the status quo to simplify, standardise and rationalise the India technology landscape while supporting appropriate innovation.
• Be accountable for India Digital Technology costs, supporting investment prioritisation, business cases, total cost of ownership and delivery against agreed targets.
• Monitor service quality and oversee strategic vendors and delivery partners through clear accountability, performance reviews, service expectations and escalation paths.
• Maintain a strong network across India's digital and technology ecosystem, including relevant quick-commerce players and partners, and work with the region to ensure the necessary Digital Technology capabilities are in place.

What you'll need

• Bachelor's degree or equivalent practical experience.
• Relevant experience in Digital Technology, technology business partnering, transformation or portfolio leadership; no fixed tenure is required.
• Demonstrated ability to translate business priorities and processes into pragmatic technology roadmaps, investment choices and executable initiatives.
• Strong knowledge of, or relevant experience with, India's digital commerce landscape, including quick-commerce business models, platforms and ecosystem partners.
• Demonstrated experience establishing technology governance and managing local solutions through Enterprise Architecture review, approval and lifecycle processes.
• Strong customer focus and the ability to build productive relationships with business leaders, leadership teams, Digital Technology colleagues, project leaders and external partners.
• Commercial and financial acumen, including experience with technology budgets, business cases, total cost of ownership and benefits realisation.
• Strong problem-solving, negotiation and influencing skills, with a track record of delivering in a matrixed organisation without relying on formal authority.
• Excellent written, verbal and interpersonal communication, including the ability to simplify digital and technology topics for non-technical audiences.
• Learning agility, curiosity about emerging technology and an appetite to understand the Royal Canin India business model.
• Mars leadership competencies: Strategic Mindset, Manages Complexity, Drives Results, Cultivates Innovation, Balances Stakeholders.

Nice to have

• Experience in consumer goods, retail, petcare or another complex multinational environment.
• Exposure to e-commerce, quick-commerce, customer experience, ERP, CRM, data platforms, integration or cloud-based solutions.
• Experience contributing to design-thinking, rapid experimentation, proof-of-concept or innovation initiatives.
• Awareness of responsible AI, cybersecurity, data privacy, data residency and technology risk considerations in India.
• Experience working across regional and global teams and with strategic technology vendors or implementation partners.

Details

• Location: Mumbai, Maharashtra, India.