Prompt Engineer

Overview

Build, manage, and scale AI agent workflows supporting AIA Operations. Partner with Product, Engineering, AI, Operations, and customers to improve workflow accuracy, reliability, automation coverage, and operational efficiency.

What you'll do

• Design and maintain AI agent workflows for carrier monitoring, performance tracking, exception management, and escalations.
• Create customer-specific workflows for carrier, lane, and account requirements.
• Write, test, iterate, and optimise prompts for large language models.
• Monitor production workflows for drift, degradation, and failure modes.
• Translate product requirements into structured AI agent requirements and success criteria.
• Collaborate with engineers through workflow deployment and go-live.
• Work with customers post-launch to review performance and drive improvements.

What you'll need

• 3–4+ years of experience in transportation operations, logistics technology, carrier management, or network operations.
• Hands-on experience with AI tools, automation platforms, or workflow technologies in operations.
• Experience troubleshooting EDI, APIs, data pipelines, system configuration, and workflow orchestration.
• Strong analytical skills using data, dashboards, and structured observation.
• Ability to write clear prompts and evaluate LLM outputs for errors and failure modes.
• Familiarity with step-by-step instructions, few-shot examples, and staged prompting.
• Strong written and verbal communication skills.

Details

• Location: Bengaluru, India.
• Work from the office five days per week.
• Individual contributor role.