PS Consultant - QA

Overview

The PS Consultant - QA strengthens the quality and reliability of Genesys Professional Services engagements by owning manual and automated testing activities across contact center environments.

What you'll do

• Own test planning, test case development, documentation, and execution across manual and automated testing activities for Professional Services engagements
• Drive test coverage and solution quality by identifying dependencies, coordinating execution, analyzing risks, and proactively addressing testing concerns
• Develop and execute automated tests using appropriate testing frameworks and tools to improve repeatability, efficiency, and coverage
• Partner with Professional Services, Quality Assurance, development, and product teams throughout the software development life cycle to align testing with customer and project requirements
• Collaborate with Scrum teams on test planning, testing, demonstrations, and Agile delivery activities to support predictable project outcomes
• Produce clear testing status reports and communicate risks, issues, dependencies, and progress to project managers and Professional Services stakeholders
• Improve testing processes, practices, and tools by identifying opportunities for automation, AI-assisted workflows, and continuous improvement
• Support development, implementation, and configuration activities when required to help maintain delivery continuity across customer engagements
• Provide technical guidance and training to internal or external resources to strengthen testing capability and knowledge sharing
• Manage and report daily project assignments using Genesys project tools, JIRA, automated testing tools, and other designated systems while meeting timesheet and project reporting requirements

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Management Information Systems, or a related field
• 2+ years of experience testing Genesys or another contact center platform
• Experience with both manual and automated software testing processes and practices
• Experience working in Agile and Scrum environments and collaborating across the software development life cycle
• Knowledge of a scripting or programming language such as Java or Python
• Understanding of testing processes, test planning, test execution, defect management, and risk analysis
• Strong analytical and problem-solving capabilities with the ability to identify, communicate, and resolve testing issues
• Excellent verbal and written communication skills, including the ability to collaborate effectively with cross-functional and customer-facing teams
• Effective time management skills with the flexibility to manage changing project priorities and dependencies
• Willing to support North America working hours until 1 AM IST
• Knowledge of artificial intelligence concepts and the ability to use AI tools appropriately to improve day-to-day testing and delivery processes

Nice to have

• 2+ years of experience in software testing or quality assurance
• Experience using test automation tools and frameworks
• Experience with Cyara or similar contact center testing and automation platforms
• Experience testing Web APIs, HTTP requests, RESTful web services, and JSON-based integrations
• Experience in Agile testing environments and cross-functional Scrum teams
• Knowledge of AI technologies, concepts, and practical applications within software testing or delivery workflows
• Relevant certifications in quality assurance, test automation, Agile methodologies, cloud technologies, or related disciplines

Details

• Location: Chennai (Flexible)
• Work mode: Hybrid
• Working hours: Willing to support North America working hours until 1 AM IST