Quality Assurance Administrator

Overview

The Quality Assurance Administrator supports risk-based supervision and quality assurance activities for operational processes. The role involves testing controls, documenting findings, monitoring risks, and supporting process improvements with business partners.

What you'll do

• Document quality findings, performance measures, exceptions, and emerging trends.
• Test policies, procedures, processes, initiatives, and internal controls.
• Research and monitor detection strategies and their outcomes.
• Document test results, identify issues, and escalate concerns.
• Track corrective actions addressing control deficiencies and risk concerns.
• Execute Centralized Supervision procedures and monitor program effectiveness.
• Support projects that mitigate operational risk and improve processes and tools.

What you'll need

• At least 1 year of Quality Assurance support experience or equivalent experience, training, military experience, or education.
• At least 1 year of Community Relations, Business Operations, or Strategic Planning experience.
• At least 1 year of control testing experience.
• Ability to manage multiple priorities while following policies, procedures, and quality standards.
• Working knowledge of bank policies, procedures, conduct risk activities, and supervision requirements.
• Ability to work a flexible schedule aligned to U.S. business hours.

Nice to have

• Bachelor's degree in Business Administration, Finance, Risk Management, Accounting, Economics, or a related field.
• Experience in banking, financial services, operational risk, control management, compliance, conduct risk, or centralized supervision.
• Experience partnering with U.S.-based business teams and cross-functional stakeholders.
• Familiarity with Power BI, Tableau, or MS Excel.
• Master's degree or MBA.

Details

• Location: Hyderabad, India.
• Standard shift: 1:30 PM to 10:30 PM IST.
• Posting end date: 4 October 2026.