Quality Assurance

Overview

Lead end-to-end quality assurance and quality control across Carrier's HVAC product portfolio, covering supplier quality, in-house process quality, field quality, laboratory testing, certification and continuous improvement.

What you'll do

• Lead overall quality assurance and quality control across all HVAC product lines, establishing quality standards, inspection procedures, process controls and quality management systems.
• Drive defect prevention, root-cause analysis, corrective and preventive actions, and continuous quality improvement.
• Monitor quality performance and ensure compliance with internal standards, customer requirements and applicable regulations.
• Work with Procurement, Sourcing and Supplier Quality teams to improve supplier quality and component reliability, including supplier audits, incoming material quality controls, corrective actions and supplier performance reviews.
• Resolve supplier-related quality issues affecting production and customer delivery, and support supplier development, localization and qualification of alternate sources.
• Ensure quality controls throughout manufacturing, assembly, inspection and final product release, monitoring process defects, first-pass yield, rework, scrap and recurring issues.
• Establish quality checkpoints, standard work, inspection plans and process validation requirements, and collaborate with Production and Engineering to eliminate defects.
• Lead investigation and resolution of field failures, warranty claims and customer complaints, coordinating with Service, Engineering, Manufacturing and suppliers on root causes and corrective actions.
• Monitor field quality trends and implement preventive measures to avoid recurrence.
• Work with Product Engineering and Manufacturing Engineering on new product introductions and engineering changes, establishing quality requirements, inspection standards, validation plans and acceptance criteria.
• Ensure quality readiness during prototype builds, first-of-a-kind builds, production trials and mass-production ramp-up, and review engineering changes for their impact on quality, reliability and testing.
• Ensure quality oversight of chiller laboratory testing and product performance validation, and coordinate customer witness testing and Factory Acceptance Testing (FAT).
• Establish regular testing and quality verification requirements for light commercial ACs, cassette units, ducted ACs and VRF systems, and review test results and investigate failures with Engineering and Laboratory teams.
• Maintain and improve the Quality Management System in accordance with ISO 9001, leading internal audits, external certification audits, management reviews and closure of audit findings.
• Ensure timely preparation and submission of quality, audit, customer and management reports, and maintain quality documentation, product traceability, inspection records and corrective-action records.
• Track key quality performance indicators and present improvement plans to senior management.
• Work with the AME Quality team to align quality standards, processes and performance metrics, sharing best practices, quality alerts and lessons learned across manufacturing locations.
• Lead and develop supplier quality, process quality, field quality and laboratory quality teams, and drive continuous improvement focused on product reliability, customer satisfaction and cost of poor quality.
• Ensure compliance with applicable safety, environmental and product quality requirements.

What you'll need

• Bachelor's degree in Mechanical, Electrical, Production Engineering or a related discipline.
• Typically 15+ years of experience in quality management within HVAC, chiller manufacturing, air conditioning or related engineering industries, including significant leadership experience.
• Strong technical knowledge of air-cooled, water-cooled, centrifugal, scroll and data center chillers, as well as light commercial ACs, cassette units, ducted ACs and VRF systems.
• Proven experience in supplier quality, manufacturing process quality, field quality and customer complaint management.
• Experience in laboratory testing, customer witness testing, product validation and new product development.
• Strong understanding of ISO 9001, quality audits, corrective-action systems and quality reporting.
• Demonstrated ability to lead cross-functional teams and collaborate with Engineering, Manufacturing, Procurement, Sourcing and regional quality organizations.

Nice to have

• Postgraduate qualification in Quality Management or Business Administration.

Details

• Location: Sricity, Chennai, India.
• Employment type: Full time.