Remote Support Engineer

Overview

Remote support role providing technical support to external customers who use POS systems.

What you'll do

• Provide technical support to external customers using POS systems.
• Troubleshoot and resolve POS software, system configuration, and functional issues.
• Assist customers with POS system setup, configuration, and usage.
• Handle customer requests for new functions, features, and system enhancements.
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
• Follow up on reported issues to ensure timely resolution.

What you'll need

• Relevant experience in IT Support, Technical Support, or POS System Support.
• Experience supporting external customers or clients, rather than only providing internal IT support.
• Good troubleshooting skills and ability to understand POS software functionality.
• Good communication and problem-solving skills.
• Able to work independently in a remote environment.
• Willing to work the stated evening and weekend schedule.

Nice to have

• Experience handling system configuration, feature requests, or coordinating with developers.

Details

• Work arrangement: Work from Home (Remote).
• Working hours: Monday off; Tuesday to Friday 5:00 PM – 11:00 PM; Saturday and Sunday 9:00 AM – 11:00 PM.