Rep I - Back Office Operations

Overview

Handle consumer disputes and email operations related to credit reports, credit scores and personal disputes. Resolve queries, requests and complaints while meeting service, quality and accuracy requirements.

What you'll do

• Address and resolve consumer queries, requests and complaints.
• Respond to emails correctly and completely within prescribed SLAs.
• Draft responses independently and use templates selectively.
• Identify and escalate sensitive issues and probable escalations.
• Analyze complaints and prepare credit reports using multiple applications.
• Interact with bank representatives and consumers by phone and email.
• Maintain required quality and accuracy scores.

What you'll need

• Graduate degree in any stream.
• 1–3 years of experience in banking operations or the BFSI industry.
• Strong verbal and written English communication skills.
• Experience handling escalation or complaint desks for banking or insurance products.
• Customer-centric service attitude and problem-solving skills.
• Good knowledge of MS Office.

Nice to have

• Ability to read and understand consumer complaints in Hindi.
• Experience in credit bureaus.

Details

• On-site role in Chennai.
• Permanent work from office.
• Weekend, holiday and shift-extension availability may be required.