Overview
Customer Service Officer in the Consumer Banking Group responsible for compliant processing of banking transactions and handling customer service requests.
What you'll do
- Ensure compliance with applicable regulations and bank policies for transaction-related processes.
- Process cash and transfer transactions and clear instruments.
- Receipt and process cheques, demand drafts, dividend warrants, pay orders and other instruments and deposit bills up to authorized limits.
- Process requests for new account opening and transaction updates with authorization (independently or jointly with an officer).
- Respond to customer service account inquiries including balances, transaction details, statements, and fees/charges.
- Address customer queries and grievances within defined timelines and escalate when required.
What you'll need
- Ability to comply with regulations and bank policies for banking transaction processes.
- Experience processing cash, transfer transactions, and clearing of instruments (from the described responsibilities).
- Experience/knowledge to receipt and process cheques and related banking instruments.
- Ability to process authorized requests for account opening and transaction updates.
- Ability to handle customer service inquiries and respond with account and transaction information.
- Ability to manage customer queries/grievances within defined timelines and escalate appropriately.
Details
- Location: Valasarawakkam, Chennai.
- Employment: Full time.
Read the full description and apply on the company’s own careers page.
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