Rep I - Business Operations

Overview

The Rep I, Business Operations role handles consumer disputes and email operations for the TransUnion CIBIL Back Office, resolving consumer queries, requests and complaints about credit reports, scores or disputes.

What you'll do

• Address and resolve consumer queries, requests and complaints pertaining to credit reports, scores or personal disputes.
• Ensure all emails are responded to correctly and completely within the prescribed SLA.
• Draft responses independently, using templates selectively.
• Identify and escalate probable escalations or sensitive issues for faster resolution.
• Work on multiple applications and prepare credit reports after analyzing complaints.
• Interact regularly with member bank representatives and direct consumers or entities by phone and email to fast-track disputes and complaints.
• Maintain quality and accuracy scores as per business requirements.

What you'll need

• Minimum graduate degree in any stream.
• Minimum 1-3 years of experience in banking operations or the BFSI industry.
• Excellent communication skills in English, both verbal and written.
• Experience handling escalation or complaint desk work related to banking or insurance products.
• Strong customer-centric service attitude, analytical skills and creative problem-solving skills.
• Strong team player.
• Good knowledge of MS Office.

Nice to have

• Good command over spoken Hindi, and able to read and comprehend consumer complaints in Hindi.
• Experience in credit bureaus.

Details

• Location: Chennai.
• On-site essential; in-person work at an assigned TU office location is a condition of employment.
• Willing to work permanent work from office as per business requirements.
• Willing to work weekends, holidays and shift extensions as per business requirements.
• Able to work in a fast-paced, flexible environment and handle workload.