Trainer - Banking Operations

Overview

The Trainer - Banking Operations designs, delivers and continuously improves training programs for employees supporting Disputes, Customer Services and Centralized Fulfilment functions, focused on operational excellence, process knowledge, regulatory compliance and employee performance.

What you'll do

• Conduct instructor-led, virtual and on-the-job training programs for new hires and existing employees.
• Deliver training on banking operations, dispute processing, customer service procedures and centralized fulfilment activities.
• Facilitate onboarding programs and ensure successful transition of employees to production.
• Conduct refresher trainings based on process updates, quality trends and business requirements.
• Utilize adult learning methodologies to maximize learner engagement and knowledge retention.
• Assess trainee performance through quizzes, assessments, observations and certification programs.
• Train employees on investigation and resolution processes for debit card disputes.
• Provide guidance on dispute handling procedures, compliance requirements and customer impact considerations.
• Ensure understanding of Regulation E requirements and dispute resolution standards.
• Conduct periodic knowledge checks and calibration sessions to maintain process accuracy.
• Deliver training on account maintenance and customer information processing.
• Train employees on updating customer records, account maintenance requests, tax documentation processing and certification code applications.
• Facilitate training related to duplicate customer record management and account documentation processes.
• Educate employees on Certificate of Deposit (CD) processing, credit card demographic updates and decedent-related activities.
• Provide instruction on statement requests, dispute research, Regulation D inquiries and interest correction processes.

Details

• Location: Chennai, Tamil Nadu, India.
• Benefits: ESI and PF.