Resident Account Associate

Overview

Resident Account Specialist supporting the accuracy and administration of applicant, resident and former-resident accounts across an assigned portfolio of ACC properties, for a Blackstone Real Estate portfolio company, hired through Revantage India.

What you'll do

• Maintain accurate applicant, resident and former-resident accounts by processing payments, charges, credits, refunds and other account activity in accordance with established procedures and timelines.
• Perform daily and recurring reconciliation activities related to resident payments, returns, refunds and account transactions, researching and resolving routine differences and escalating unresolved exceptions as appropriate.
• Execute assigned collections and delinquency activities, including account follow-up, resident communications, documentation, notices and coordination with third-party collection agencies in accordance with established processes.
• Review resident accounts for outstanding balances, payment arrangements, deferments, credits, skips and other account conditions, ensuring status and supporting documentation are complete and current.
• Support Statement of Deposit Account (SODA) and move-out account processes, including review of balances, damage charges, refunds and required supporting documentation.
• Research resident-account inquiries, document findings clearly and take appropriate action within established authority or escalate issues requiring additional review.
• Support refund, payment-arrangement and other account-resolution requests in accordance with established approval requirements and procedures.
• Maintain working knowledge of lease provisions affecting payments, deadlines, late fees, damages, refunds and other resident-account activity across assigned properties.
• Support property teams with resident-account questions, receivables issues and account research, providing timely and service-oriented communication.
• Coordinate with the Resident Account Supervisor and Operations teams on delinquency, eviction-related documentation and other account matters requiring timely follow-up.
• Maintain complete and organized account records, supporting documentation and audit trails in accordance with company policies and established documentation standards.
• Participate in account audits and data-quality reviews in coordination with Collections, Resident Management Systems and other internal teams.
• Monitor assigned work queues and recurring deadlines, proactively identifying missing information, unresolved items or other risks to timely completion.
• Identify recurring account issues or process inefficiencies and communicate improvement opportunities to the Resident Account Supervisor.
• Maintain proficiency in ACC's resident-management, financial and payment-processing systems, as well as Excel and other tools used to research and administer resident accounts.
• Perform other projects and responsibilities as assigned.

What you'll need

• Four or more years of experience in accounts receivable, collections, resident accounting, property operations or another related transactional finance or customer-account role.
• Experience using property management, resident accounting or financial systems.
• Strong understanding of accounts receivable and collections processes, including payment application, account reconciliation, delinquency management, refunds and exception resolution.
• Strong analytical and problem-solving skills, with the ability to review account activity, identify exceptions and resolve or escalate issues appropriately.
• Working knowledge of internal controls, approval requirements and documentation standards applicable to resident-account and receivables processes.
• Strong organizational and time-management skills, with the ability to manage multiple properties, team deliverables and competing deadlines.
• Strong written and verbal communication skills in business English, with the ability to work effectively with US-based property teams, residents, guarantors and internal stakeholders across time zones.
• Demonstrated customer-service orientation while maintaining appropriate account, collection and policy discipline.
• Proficiency in Microsoft Excel, Outlook and other standard Microsoft Office applications.

Nice to have

• Bachelor's degree in business, accounting, finance, commerce or a related field; equivalent relevant experience may be considered.
• Prior experience supervising, coaching or providing day-to-day direction to a team.
• Experience working in a high-volume, multi-property, shared-services or centralized operations environment.
• Experience with MRI or similar property-management platforms.
• Experience in student housing, multifamily housing, property management or another high-volume residential environment.

Details

• Based in Bengaluru, India; hired through Revantage India.
• Hybrid working model from the Bengaluru office.
• Working hours aligned to provide meaningful daily overlap with US business hours; flexibility expected during Turn, month-end, peak collections periods and other high-volume operating cycles.