Resilience and Incident Management Analyst, TPRM

Overview

The Resilience and Incident Management Analyst leads the supply chain resilience program within Third Party Risk Management, owning supplier continuity planning and tabletop exercises before disruption, and running incident management and recovery coordination when disruption occurs.

What you'll do

• Own the supply chain resilience program strategy, standards, and governance.
• Develop and maintain supplier business-continuity and contingency plans for critical suppliers and single- or sole-source dependencies.
• Design and run tabletop exercises and scenario planning; validate and refresh response playbooks.
• Partner with Third Party Risk teams to translate risk exposure into prioritized resilience actions.
• Lead incident engagement and serve as control tower for disruption management.
• Coordinate cross-functional response and recovery; manage escalation, communication, and decisions to restore continuity.
• Drive time-to-identify, time-to-escalate, and time-to-recover as actively managed metrics.
• Run post-incident reviews and feed lessons learned back into resilience plans and controls.
• Own critical-dependency mapping across single- and sole-source suppliers and key supply nodes.
• Be accountable for supplier recovery readiness and scenario coverage as quantified, reported metrics.
• Track resilience-plan and tabletop coverage across critical suppliers.
• Maintain readiness dashboards and report continuity posture to leadership.
• Define the triggers and thresholds that activate incident response.

What you'll need

• Bachelor's degree in Supply Chain, Operations, Risk Management, Business Continuity, or a related field.
• 8+ years in supply chain, operational resilience, business continuity, crisis/incident management, or supplier risk.
• Mandatory: hands-on experience in at least one of crisis management, business continuity, supply chain continuity, or emergency operations center.
• Proven experience leading organizations through actual incidents (e.g., factory shutdowns, geographic disruptions, supplier failures, or cyber-related business continuity events) and not solely authoring plans.
• Demonstrated ability to build a resilience or incident-management program or capability from concept through operation.
• Demonstrated ownership of business-continuity or resilience programs and hands-on incident or crisis response leadership.
• Experience with supplier continuity planning in a global, concentrated, or high-criticality supply chain.

Nice to have

• Business continuity or resilience certification (e.g., CBCP, MBCI, ISO 22301); crisis or incident management training.
• Experience leading or standing up a crisis management control tower.
• Experience in semiconductor, manufacturing, or logistics supply chains.
• Familiarity with TPRM outputs, supplier segmentation, and risk-monitoring data.

Details

• Location: Bangalore, India.
• Full time, Assignee / Regular.
• Travel: 10% of the time.
• Relocation eligible.