RMA Systems Engineer, India

Overview

RMA Systems Engineer to analyze, diagnose, and resolve complex hardware and system-level failures across Vultr’s cloud infrastructure.

What you'll do

• Analyze GPU/CPU hardware failures using system logs, performance data, firmware behavior, and workload interactions.
• Troubleshoot hardware, firmware, and operating system layers to validate faults and select remediation paths.
• Act as a technical liaison to hardware vendors with diagnostic data and interpretation of vendor responses.
• Coordinate on-site hardware remediation actions based on analysis, system impact, and priority.
• Evaluate software and firmware versions for compatibility issues contributing to failures.
• Validate system stability and readiness before returning hardware to production.

What you'll need

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• 3–5 years of experience managing RMA processes or hardware logistics in a technical environment.
• Experience using Jira to manage, track, and document technical issues and RMA cases.
• Experience diagnosing complex hardware and system-level issues in a data center or infrastructure environment.
• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause.

Details

• Location: Chennai.