SACM (Service Asset & Configuration Management) Engineer - Swing Shift

Overview

Support the accuracy, quality and operational effectiveness of IT asset data within ServiceNow. The role covers SACM, CMDB governance, ITAM, audit readiness and selected ITOM capabilities, working with Infrastructure, Security, Applications, Procurement, Finance and ServiceNow technical teams.

What you'll do

• Support management of CMDB data standards, including CI class and attribute models, relationship models, CI ownership, lifecycle states, identification rules and reconciliation rules.
• Maintain definitions of completeness, accuracy, timeliness and non-duplication for configuration data.
• Publish and act on CMDB health reporting against agreed targets.
• Support software entitlement records, allocation and reclaim across the software estate.
• Maintain the effective license position for major publishers and support renewal and true-up governance.
• Report software compliance risk and deliver measurable reduction in over-licensing and shelfware.
• Support the HAM lifecycle end to end, including procurement intake, receiving, stockroom and inventory control, deployment, transfer, repair and refresh.
• Manage certified retirement and disposal of hardware assets.
• Maintain asset lifecycles on ServiceNow ITAM tables with enforced asset-to-CI linkage.
• Support decision logging and enforcement of CI change and approval controls.
• Act as the escalation point for disputed CI, class placement and relationship design.
• Assemble audit evidence, support control walkthroughs and respond to auditor requests across CMDB and ITAM scope.
• Track corrective actions through verified closure.
• Ensure configuration and asset management controls are documented and aligned with applicable policies, NIST standards and audit requirements.
• Support ServiceNow Discovery, service-to-CI mapping and related event management integration.
• Partner with infrastructure and ServiceNow technical teams to improve Discovery coverage, service visibility, data quality and service impact analysis.
• Translate approved SACM requirements into platform changes with ServiceNow architects and technical resources.
• Validate CMDB, Discovery and ITAM configuration against approved governance standards before release.
• Support testing and issue resolution through release.
• Maintain accurate service-to-CI relationships for capacity, availability and outage-impact reporting.
• Provide reliable CI and relationship data for business-critical services.
• Support Configuration Control Board meetings and other SACM and ITAM governance forums.

What you'll need

• Bachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.
• Working command of CI class models, relationships, identification and reconciliation rules, discovery source precedence, and CMDB health metrics.
• Solid understanding of software license models and major publisher terms.
• Familiarity with ServiceNow asset tables, asset-to-CI relationships, and stockroom and inventory management.
• Comfort with spreadsheet and query-based reconciliation at volume.
• Experience working in compliance-sensitive, audit-driven or asset-rich environments with multiple physical locations.
• Demonstrated success improving the accuracy, completeness and reliability of a CMDB or enterprise asset register, and sustaining data quality over time.
• Demonstrated experience identifying and closing software license compliance gaps, delivering measurable savings through license optimization, reclamation or effective asset lifecycle management.
• Track record of supporting internal or external audits, including evidence preparation, audit inquiries, corrective actions and successful closure of findings.
• Data management mindset, attention to detail and data accuracy.
• Solid command of software licensing models, entitlement structures, license compliance and associated compliance exposure.
• Ability to interpret reconciliation results, CMDB health metrics, asset data and license information and translate findings into clear, defensible recommendations.
• Working knowledge of ServiceNow CMDB, Discovery and service-to-CI mapping, with the ability to collaborate effectively with technical teams.
• Ability to work across Infrastructure, Security, Procurement, Finance and ITSM process teams.
• Structured, audit-ready documentation practice and comfort preparing evidence and supporting control walkthroughs.
• Ability to manage high volumes of records, data-quality issues and long-running exception queues through resolution.
• Ability to explain compliance positions, data-quality issues and technical concepts clearly and concisely to non-technical stakeholders.
• Ability to operate independently in a lean team with broad scope across SACM, CMDB, ITAM and supporting ITOM capabilities.

Nice to have

• ITIL 4 certification.
• ITIL 4 Practitioner – Service Configuration Management, or ServiceNow Certified Implementation Specialist in Software Asset Management (CIS-SAM) or Hardware Asset Management (CIS-HAM).
• 5+ years of experience in CMDB governance, data quality, reconciliation and asset lifecycle management.
• Experience supporting configuration and asset governance forums.
• Working knowledge of ServiceNow Discovery and service-to-CI mapping.

Details

• Location: Navi, Mumbai.
• Work schedule: Swing Shift.