Overview
Operate and expand fraud & scams enforcement on the account abuse team by building enforcement workflows, detection-to-enforcement pipelines, and durable controls.
What you'll do
- Define the fraud & scams policy taxonomy for classification, prioritization, and escalation.
- Investigate and dismantle organized abuse rings and convert findings into durable controls.
- Stand up proactive fraud detection and customer-facing communication flows for fraudulent organization cases.
- Build dispute and chargeback strategy with payments and card-network partners.
- Quantify fraud losses and control efficacy to inform investment decisions.
- Author a contractor playbook for fraud review and own QA of scaled output.
- Incorporate emerging AI policy enforcement best practices into decisions and workflows.
What you'll need
- Deep payment-fraud experience including chargebacks, disputes, card-testing, and promotional abuse.
- Experience building or significantly scaling a fraud program from an early state.
- Working knowledge of payment-network and dispute mechanics for strategy decisions.
- Ability to operate as the sole owner by prioritizing ruthlessly and shipping iteratively.
- Comfort using data tools like SQL to quantify fraud losses and control efficacy.
- Strong written communication skills for briefs and recommendations for technical and non-technical stakeholders.
- Excellent judgment and collaboration while handling rapidly evolving priorities.
Details
- Employment is location-based hybrid with expectations to be in an office at least 25% of the time.
- Annual compensation range: $245,000–$285,000 USD.
Read the full description and apply on the company’s own careers page.
