Sales Compensation Analyst

Overview

Sales Commission Analyst role on New Relic's Sales Commission team, calculating monthly commissions accurately and on time using Xactly Incent, and acting as the commissions business partner for sales leaders and their organizations.

What you'll do

• Ensure timely and accurate calculation and recording of monthly commission payments and SPIFFs based on Sales Compensation plan provisions.
• Calculate and process monthly commission payments using both a Google Sheets-based commissions model and Xactly Incent.
• Manage Leave of Absence (LOA) processing and SDR team commissions.
• Log, track, and resolve incoming Sales Compensation inquiries across the team mailbox and dedicated Slack channels to ensure SLA compliance.
• Develop a deep understanding of sales compensation policy, systems (Xactly), and reporting tools to meet sales compensation SLAs.
• Work with the team to implement platform updates and Xactly setups reflecting sales hierarchy, plan rules, rate tables, and quotas.
• Perform audits to ensure data integrity between Xactly Incent and commission plan documents.
• Administer and manage Plan Documents and Management By Objectives (MBOs).
• Distribute, track, and report on the status of Commission Plan acceptance to ensure compliance and timeliness.
• Oversee administrative management of the Global Sales Roster and Master File.
• Execute BCM Data pulls as required.
• Retrieve and analyze data using Google Sheets, Excel, Salesforce.com, Tableau, and other data/BI platforms.
• Collaborate with the People, Sales Operations, Revenue Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly Incent.
• Leverage AI tools and modern technologies to automate existing workflows and drive process efficiency.
• Provide analytical support and ad-hoc research on variable pay projects as identified by management.

What you'll need

• Bachelor's degree in Accounting, Finance, or Economics.
• 3-5 years of working experience in sales compensation and analysis.
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies.
• Hands-on experience using the Xactly Incent platform and Salesforce.
• Proficient with Google Workspace (Sheets, Docs, Slides) and Microsoft Office.
• Excellent problem-solving capabilities, extremely detail-oriented, highly organized, and above-average analytical skills.
• Excellent verbal, analytical, written communication, and interpersonal skills.
• Comfortable with ambiguous problems, curious, willing to ask questions, and able to deliver results under tight deadlines in a fast-paced environment.
• Self-starter with exemplary organizational skills and a positive, 'can-do' attitude.
• Demonstrated experience working with cross-functional, cross-departmental, and virtual teams.

Details

• Location: Bangalore (Remote).
• Able to work rotating shift schedules: US hours (5:00 PM - 2:00 AM IST) in weeks 1 and 2 of the month, and EMEA/UK hours (2:00 PM - 11:00 PM IST) in weeks 3 and 4.
• Extended working hours may occasionally be required during quarter-close periods.
• Q1 (fiscal year starting April) involves higher workload due to the annual GTM plan roll-out, including User Acceptance Testing (UAT) and bulk plan document distribution.
• Criminal background check required; all hires must verify identity and eligibility to work.