Sales Operation Analyst II

Overview

Sales Operation Analyst II supporting end-to-end administration of sales incentive compensation for the EMEA sales organization, with a focus on accurate compensation cycle execution, data controls, stakeholder coordination and process improvement.

What you'll do

• Own and deliver core activities in the quarterly sales compensation cycle, including data validation, calculation support, payment processing, reconciliation and issue resolution.
• Ensure compensation data is complete, accurate, auditable, and handled in line with confidentiality and control requirements.
• Validate accrual inputs and partner with Finance and the broader Sales Operations team to improve accrual accuracy and process discipline.
• Investigate commission queries, resolve issues within agreed timelines, and identify root-cause fixes that reduce repeat exceptions.
• Support the design, implementation, communication, and ongoing administration of sales incentive plans across EMEA.
• Act as a key user for Xactly Incent and help drive system adoption, process standardization, and enhancement opportunities.
• Prepare analysis and reporting that help stakeholders understand payment outcomes, exceptions, trends, and operational risks.
• Create and maintain process documentation, training materials, and knowledge-transfer content.
• Partner effectively with HR, Finance, Sales, and other operations teams on changes, projects, and business priorities related to incentive compensation.
• Contribute to process improvement and automation initiatives that improve cycle efficiency, control quality, and user experience.

What you'll need

• 3 to 4 years of experience with relevant skillset.
• Advanced Microsoft Excel skills, including the ability to work confidently with large and complex data sets.
• Experience in sales compensation, incentives, finance operations, sales operations analytics, or another analytically rigorous operational environment.
• Strong attention to detail and the ability to deliver high-quality work to tight deadlines.
• Demonstrated ability to validate, manipulate, and analyze data accurately and efficiently.
• Strong stakeholder management and communication skills in English, both written and verbal.
• A process improvement mindset with the discipline to work effectively in a controlled environment.
• Comfort working with confidential employee and payment-related data.

Nice to have

• Experience with Xactly Incent or another incentive compensation platform.
• Knowledge of common sales incentive concepts, plan mechanics, and compensation governance practices.
• Experience with Cognos or similar reporting / data warehouse tools such as Redshift, SQL language.
• Exposure to training, process documentation, or knowledge-transfer activities within an operations team.

Details

• Work schedule: Standard (Mon-Fri).
• Environmental conditions: Office.
• Flexible to work in shifts.