Sales Prog & Incentive Mgmt Sr Analyst

Overview

Lead day-to-day Vendor Master Data (VMD) management operations, ensuring accurate and timely processing of vendor requests and supervising the operational team.

What you'll do

• Lead daily VMD activities, including vendor creation, modification, extension, blocking, unblocking and deactivation.
• Ensure accurate maintenance of vendor records across relevant company codes, purchasing organizations and business units.
• Ensure timely processing of requests in accordance with defined SLAs and business priorities.
• Handle complex requests, exceptions and escalations, ensuring appropriate resolution and documentation.
• Supervise daily workload allocation, queue management and request prioritization.
• Monitor team productivity, turnaround time, accuracy, backlog ageing and SLA adherence.
• Conduct regular team huddles, performance reviews and operational follow-ups.
• Provide coaching, guidance and process support to team members.
• Ensure adequate backup coverage, cross-training and business continuity.
• Support new joiner onboarding, knowledge transfer and skill development.
• Escalate capacity constraints, recurring operational challenges and delivery risks to management.
• Ensure adherence to approved SOPs, work instructions, approval matrices and vendor governance policies.
• Ensure compliance with segregation of duties and maker-checker controls wherever applicable.
• Support internal and external audits, control testing and closure of audit observations.
• Ensure sensitive vendor banking and tax information is handled securely and in accordance with company policies.
• Provide regular performance updates and highlight risks to the reporting manager.
• Identify opportunities to simplify vendor onboarding and maintenance processes.
• Support automation initiatives, workflow enhancements and mass maintenance activities.
• Support transitions, migrations, ERP changes and stabilization activities.

What you'll need

• 5-8 years of overall experience, with substantial experience in Vendor Master Data Management operations.
• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, Supply Chain or a related discipline (any graduation).
• Strong knowledge of Vendor Master Data Management and vendor onboarding processes.
• Experience in vendor creation, modification, extension, blocking and deactivation.
• Understanding of vendor banking details, tax information, payment terms and reconciliation accounts.
• Knowledge of duplicate vendor prevention, data validation and master data governance.
• Experience in SLA, KPI monitoring, queue management and operational reporting.
• Team leadership, coaching, workload allocation and escalation management skills.
• Strong analytical, problem-solving, communication and stakeholder management capabilities.

Nice to have

• Prior experience supervising a team or acting as an SME.
• Experience supporting global stakeholders and multiple geographies.
• Exposure to process transitions, ERP implementations, automation and audit support.

Details

• Location: Gurugram.