Sales Specialist

Overview

The Sales Specialist supports the development and execution of strategies for ZEISS Vision Care to drive business growth and expand market presence.

What you'll do

• Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VCS devices, and related business models.
• Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.
• Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.
• Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.
• Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.
• Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.
• Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.
• Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.
• Support sales efforts to increase market share.
• Work closely with the marketing, back office, and training teams to understand customer needs and align solutions with business objectives.
• Share customer feedback and market insights with internal teams to drive product and service innovations.
• Assist in the development of training programs and resources that enhance customer understanding of products and services.
• Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.
• Create customers according to their specific business nature.
• Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.
• Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.
• Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.
• Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.

What you'll need

• Bachelor Degree in Science/Optometry/Business (B.com/BBA).
• 2 years of experience in commercial areas of medical channel, pharma or medical devices or Ophthalmic lenses.
• Good interpersonal and communication skills.
• Strong problem solving ability.
• Ability to manage complex projects, be strategic and have excellent planning skills.
• Team player.
• Proactiveness.
• Willing to learn and take on new tasks.
• Fluent in English (spoken and written).
• Business acumen and negotiation skills.

Nice to have

• Post education degree in Marketing or business.
• Ophthalmic industry experience.

Details

• Location: New Delhi.