Sales Support Associate

Overview

Sales Support Associate role on the Sales Support team in Bangalore, supporting Sales Velocity and enabling frontline sales teams to sell more efficiently and effectively. The team reports to the Manager, Global Sales Support.

What you'll do

• Ascertain effective ongoing support for daily opportunity to order matters, including support for renewal processing, change requests and responding to end-user inquiries.
• Identify opportunities for improvements in sales process efficiency and effectiveness.
• Partner with BIS to develop and implement solutions.
• Provide a professional, dedicated and customer focused service to all queries received from all stakeholders.
• Interpret requests, analyze results and provide support that adheres to customer contracts and Clarivate norms.
• Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues.
• Liaise with other stakeholders as needed to ensure that the Quote details are accurate and consistent, and the Quote is of the highest accuracy and detail.
• Ensure that the steps taken comply to the steps outlined in the Quote administrator runbook.
• Contribute and evolve Quote administrator Runbook.
• Support with release of Salesforce sales process enhancements, such as facilitating technical development information into user friendly adoption.
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.

What you'll need

• Minimum 1 year experience working in a Customer Service environment (CRM Platform/Phone/Email/Chat) or similar role.
• Knowledge of Salesforce or a similar CRM system.
• Solid business acumen of business transactions and end-to-end sales processes.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.

Nice to have

• Supporting the sales cycle business processes.
• Sales Operations understanding of basic roles and responsibilities.
• Problem solving skills within sales order process, billing systems, incentives, contract management, business policies.

Details

• Location: Bangalore, Karnataka, India (DRG).
• Hours of work: Monday to Friday, 9:00 AM to 6:00 PM IST (includes one hour break).