Salesforce Administrator

Overview

Salesforce Administrator role for the Animal Health IT team, based in Hyderabad. You will administer and enhance a Salesforce CRM instance, supporting users and improving Salesforce platform capabilities.

What you'll do

• Administer and maintain the Salesforce CRM instance.
• Continuously improve the Salesforce platform by gathering requirements and feedback.
• Design scalable Salesforce solutions and manage the product road map.
• Support users with support tickets, training, and user-focused enhancements.
• Resolve support tickets and perform functional testing and user acceptance testing.
• Perform proactive system maintenance such as security reviews, release updates, health checks, and optimizer.
• Use data to provide business insights and promote data quality.

What you'll need

• 5+ years’ Salesforce Administrator experience (or Salesforce Admin Certified and working toward certified status).
• In-depth knowledge of Sales Cloud, Service Cloud, and no-code configuration/automation.
• Experience with Salesforce Flows and declarative features such as page layouts, dynamic forms, and reports.
• Ability to support end-users and create training materials.
• Strong communication for translating technical terms into non-technical language.
• Experience deploying changes across environments using a deployment tool (e.g., Flosum, Gearset, Copado).
• Understanding of testing and coordinating user acceptance testing.

Details

• Location: Hyderabad (Hitec City Raidurg), Telangana, India.
• Work arrangement: Hybrid.
• Employee status: Regular.
• VISA sponsorship: No.
• Travel requirements: No travel required.