Salesforce Analyst Lead

Overview

Serve as the bridge between business teams and Salesforce solution delivery for the Salesforce CRM Consolidation via Org Merge, focusing on process definition, requirements translation and validation across the Lead-to-Cash lifecycle.

What you'll do

• Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities.
• Translate business requirements into functional specifications, user stories and acceptance criteria.
• Map current-state processes of retiring org and identify gaps with the retaining org model.
• Align process flows to Lead-to-Cash lifecycle and global standard objects.
• Define Salesforce data models, page layouts, automations and integrations supporting B2B and B2C business models.
• Ensure configuration design adheres to governance standards and reuse principles.
• Collaborate with architects and developers to validate that technical builds meet functional intent.
• Create and execute UAT scripts and track defects to resolution.
• Support data migration mapping and validation between Salesforce, ERP and Data Warehouse.
• Define field-level ownership and transformation rules for core KPIs based on the business model.
• Collaborate on integration testing for existing and new integrations built.
• Prepare user training materials and process documentation for new Salesforce workflows.
• Participate in requirement sessions and end-user validation.
• Gather post-go-live feedback for continuous improvement and backlog grooming.

What you'll need

• 6–10 years of experience as a CRM/Salesforce Functional Analyst or Business Systems Analyst.
• Strong understanding of Sales Cloud, Service Cloud and Experience Cloud capabilities.
• Hands-on knowledge of the Salesforce platform: Flows, approval processes, page layouts and Lightning App configuration.
• Experience supporting org merges, data migrations or large CRM transformations.
• Familiarity with Lead-to-Cash processes, CPQ, billing/usage integrations and data governance best practices.
• Strong analytical, documentation and communication skills.

Nice to have

• Salesforce Administrator or Sales Cloud Consultant certification.

Details

• Location: Bangalore, Karnataka, India (eInfochips).
• Employment type: Full time.
• Job category: Engineering Services.