Salesforce Business Analyst

Overview

Salesforce Business Analyst role partnering with stakeholders and technology teams to deliver scalable Salesforce solutions.

What you'll do

• Understand, document, and prioritize business requirements with stakeholders.
• Facilitate workshops, process reviews, and solution discussions.
• Develop user stories, process flows, functional specifications, and acceptance criteria.
• Collaborate with Salesforce Administrators, Developers, and Architects to design and implement solutions.
• Support system testing, UAT, training, and deployment activities.
• Analyze business processes and recommend improvements using Salesforce capabilities.

What you'll need

• 5+ years of experience as a Salesforce Business Analyst or in analyst roles.
• Strong Salesforce platform knowledge.
• Salesforce Administrator Certification preferred or equivalent hands-on Salesforce experience.
• Strong knowledge of Salesforce Sales Cloud; Service Cloud and Experience/Community Cloud are an asset.
• Experience gathering, analyzing, and documenting business and functional requirements.
• Experience with integrations across multiple systems and platforms.
• Proficiency with Excel, Visio, SQL, and process-mapping/documentation tools.

Details

• Location: Hyderabad, Telangana, India.