Salesforce Certified Consultant – Public Sector / Government Cloud

Overview

Remote, full-time Salesforce Certified Consultant supporting Public Sector and Government Cloud initiatives, serving as a liaison between business stakeholders and technical teams across Government Cloud, Service Cloud and Experience Cloud environments.

What you'll do

• Partner with client stakeholders, business users and delivery teams to gather, document and validate business and functional requirements across Salesforce Government Cloud implementations.
• Design and configure Salesforce solutions across Service Cloud, Experience Cloud and related platform technologies using declarative functionality and platform best practices.
• Translate business needs into scalable solutions including Flows, page layouts, validation rules, record types, approval processes, dashboards, reports and security configurations.
• Facilitate discovery sessions, workshops, backlog grooming, user story development and solution review meetings with technical and non-technical stakeholders.
• Collaborate with developers, architects, QA teams and project managers to support end-to-end Salesforce solution delivery.
• Support configuration and administration activities including user setup, profiles, permission sets, workflows, automation and environment management.
• Participate in Agile/Scrum ceremonies including sprint planning, daily standups, retrospectives, backlog refinement and release readiness activities.
• Assist with testing coordination, UAT preparation, defect validation and production deployment activities.
• Support data migration and data quality initiatives including imports, exports, cleansing and validation.
• Participate in client-facing presentations, demonstrations, training sessions and change management activities.
• Ensure solutions align with Salesforce platform governance, security standards and Government Cloud compliance requirements.
• Collaborate with integration and technical teams to support API-driven processes and connected system workflows.
• Maintain accurate project documentation including business requirements, process flows, user stories, configuration documentation and training materials.
• Provide consultative recommendations to optimize business processes, improve platform adoption and enhance user experience.

What you'll need

• Active Salesforce Administrator certification (required).
• Active Service Cloud Consultant certification (required).
• 5+ years of Salesforce consulting, administration, business analysis or solution configuration experience within enterprise environments.
• Proven experience supporting Public Sector and Government Cloud Salesforce implementations, including prior experience supporting federal, state or local government agencies.
• Strong hands-on experience with Salesforce Service Cloud, Experience Cloud, Flows and declarative automation, security and access management, and reporting and dashboards.
• Strong understanding of Salesforce platform capabilities, configuration, data model and business process optimization.
• Experience gathering and documenting functional requirements, user stories, process flows and acceptance criteria.
• Ability to translate business requirements into scalable Salesforce solutions while collaborating effectively with technical delivery teams.
• Experience working within Agile/Scrum delivery environments.
• Strong communication, facilitation and stakeholder management skills, with the ability to engage directly with clients and executive users.
• Strong organizational skills with the ability to manage multiple priorities within fast-paced consulting engagements.

Nice to have

• Cannabis industry experience (highly preferred).
• Experience supporting regulated, compliance-driven or government-focused environments.
• Active Platform Developer I, Experience Cloud Consultant, Salesforce Advanced Administrator or Salesforce Business Analyst certification (bonus).
• Experience working within Salesforce consulting, systems integrator (SI) or professional services organizations.
• Exposure to Salesforce Government Cloud Plus (GovCloud Plus).
• Familiarity with Copado, Gearset, Git, Azure DevOps or Salesforce DevOps processes.
• Exposure to MuleSoft or enterprise integration platforms.
• Experience supporting Experience Cloud portals, digital experiences and community-based solutions.
• Exposure to Salesforce AI capabilities including Einstein AI, Agentforce or GenAI-enabled Salesforce tools.
• Experience supporting large-scale Salesforce migrations, modernization initiatives or multi-org implementations.
• Business process reengineering and change management experience (strongly preferred).

Details

• US-based remote role with potential travel; potential for extension based on project needs and performance.
• Candidates must reside in one of the listed U.S. states (AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI) or Washington DC.
• Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
• Estimated compensation range: $110,000 to $155,000 USD, plus potential bonuses, commissions or incentives and a benefits package.