Senior People Technology Analyst - Talent Acquisition

Overview

Senior People Technology Analyst on Twilio's Talent Acquisition team, gathering requirements, designing solutions, testing functionality and providing configuration support across the recruit-to-hire lifecycle.

What you'll do

• Participate in requirements gathering sessions with TA and HR stakeholders and translate business processes into technical specifications.
• Lead follow-up requirements clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are achieved.
• Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization and fraud prevention.
• Work closely with vendors and internal teams to configure, design and implement solutions across Workday, Eightfold, Greenhouse, LinkedIn, HireRight and HackerRank.
• Develop detailed functional design documents and use cases for candidate sourcing, screening and onboarding.
• Define test strategies, author comprehensive UAT scripts, coordinate testing cycles with recruiters, and log and triage defects.
• Manage and execute system, integration and user acceptance testing to ensure quality delivery across the hiring tech stack.
• Provide post-implementation support, troubleshooting and continuous improvement recommendations for all TA applications.
• Serve as liaison between TA business units and People Technology Product Managers or Owners to ensure solutions meet complex hiring needs.
• Maintain up-to-date knowledge of recruitment technologies, sourcing tools and industry best practices to inform system enhancements.
• Create user guides, release notes and documentation for new features, and facilitate training and knowledge transfer sessions for TA users and administrators.

What you'll need

• Bachelor's degree in Information Systems, Business Administration, Human Resources or related field.
• 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.
• Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight and candidate fraud platforms.
• Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution and documentation.
• Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs.
• Experience with configuration, testing and implementation of HR technology systems.
• Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Deep knowledge of HR processes related to recruitment, candidate lifecycle management, sourcing strategies and pre-hire compliance.

Nice to have

• Master's degree.
• 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.
• Experience working in an Agile/Scrum environment using tools like Jira, Confluence and ServiceNow.
• Experience with data analytics and reporting tools specifically related to talent acquisition systems.

Details

• Remote role based on the East Coast, USA.
• May be required to travel occasionally for project or team in-person meetings.
• May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
• Open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C. and Washington State, per the source's compensation note.
• Applications intended to be accepted until 01/01/2027, but may change based on business needs.