Salesforce Life Science Cloud- Manager

Overview

Lead Salesforce Service Cloud and Life Science Cloud implementation and optimization work for clients within PwC's Advisory practice, guiding teams and coaching junior professionals.

What you'll do

• Lead Salesforce Service Cloud implementation workstreams for customer service, case management, and field service initiatives
• Manage project scope, timelines, budgets, and deliverables across multiple client engagements
• Guide requirements elicitation, process design, and solution configuration for service operations
• Supervise team members through coaching, feedback, and review of deliverables
• Translate business needs into Salesforce administration, Lightning, and integration activities
• Apply analytical thinking to resolve complex system and workflow issues
• Coordinate testing, deployment support, and issue resolution across technology implementation phases
• Maintain alignment between service technology solutions and client service outcomes
• Identify opportunities to improve service processes, case handling, and operational efficiency
• Leverage emerging technologies and AI-enabled tooling to enhance delivery approaches

What you'll need

• At least a Bachelor's degree
• At least 8 years of experience
• Oral and written proficiency in English

Nice to have

• Preference for a field of study in Computer and Information Science or Management Information Systems
• Experience in Life science or Health cloud or Veeva CRM
• At least one Salesforce certification: Salesforce Certified Administrator, or additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Experience managing Salesforce Service Cloud implementations across case and field service workflows
• Experience leading client-facing workstreams, timelines, and team deliverables
• Applying Salesforce administration, Lightning, and service cloud skills
• Translating requirements into practical technology and process improvements
• Coaching junior professionals while navigating complex client needs

Details

• Location: Bangalore (SDC) - Bagmane Tech Park