AES Salesforce Technical Lead/Manager

Overview

Lead Salesforce consulting and client support work within PwC's Advisory practice, guiding teams and coaching junior staff while taking accountability for timelines, quality and client expectations.

What you'll do

• Lead Salesforce implementation and optimization workstreams across client engagements
• Manage project planning, budgeting, timelines and deliverables for application lifecycle initiatives
• Guide teams through requirements elicitation, solution design, configuration and integration activities
• Review technical deliverables for alignment with client objectives, system architecture and delivery scope
• Coach team members on Salesforce Sales Cloud, Salesforce Service Cloud and Salesforce Administration tasks
• Develop training materials and support user adoption for new and enhanced Salesforce solutions
• Analyze business processes and system interactions to identify improvements in application performance
• Build client relationships and address issues that arise during implementation and support activities
• Apply project management methods and technology consulting skills to deliver Salesforce modernization and support services
• Identify opportunities to use digital tooling, emerging technologies and AI-enabled approaches in delivery

What you'll need

• At least a Bachelor's degree
• At least 8 years of experience
• Oral and written proficiency in English

Nice to have

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrating Salesforce administration knowledge across Sales Cloud and Service Cloud
• Leading Salesforce technical workstreams with client-facing delivery focus
• Translating business needs into Salesforce configuration and integration solutions
• Mentoring team members through review cycles and feedback
• Managing project planning, timelines, budgeting and deliverables

Details

• Location: Bangalore (SDC) - DLF Cyber City - Gurugram
• Industry/Sector: Not Applicable
• Specialism: Salesforce
• Management Level: Manager
• Travel requirements: Not specified