Salesforce LwC-Omnistudio - Sr Associate

Overview

Senior Associate role in PwC's Acceleration Center India supporting Salesforce development and implementation engagements, including Lightning Web Components and Omnistudio solutions within the Advisory practice.

What you'll do

• Implement Salesforce Lightning Web Components and Omnistudio solutions to support service technology initiatives
• Configure Salesforce Service Cloud features for case management, service operations, and issue resolution
• Translate client requirements into technical designs, user stories, and solution updates
• Develop and test application enhancements across Salesforce platform components and integrated systems
• Analyze process gaps and recommend workflow improvements that streamline service delivery
• Support technical implementation activities, defect resolution, and release readiness across assigned workstreams
• Review deliverables for alignment with solution design, platform standards, and project objectives
• Guide junior team members through technical tasks, issue triage, and task planning

What you'll need

• At least a Bachelor's degree
• At least 3 years of experience
• Oral and written proficiency in English

Nice to have

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrating Salesforce Lightning Web Components and OmniStudio configuration experience
• Applying Service Cloud implementation knowledge across case management workflows
• Translating client needs into technical requirements and solution designs
• Mentoring junior team members while navigating ambiguous project work
• Collaborating across teams to support service technology delivery