Salesforce Project Manager

Overview

Manage Salesforce implementation projects for Mid-Market and Enterprise customers, providing day-to-day leadership from requirements through delivery of cloud-based solutions on Salesforce platforms.

What you'll do

• Monitor and manage project financials, scope, and schedule to keep client projects on track.
• Drive implementations of high-quality AI and digital service solutions.
• Act as the primary day-to-day point of contact for the client and the operational aspects of the project, building strong customer relationships.
• Facilitate or co-lead regular status meetings with the project team, sponsors, and all stakeholders.
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics, desired business outcomes, and measurable goals, then track and report progress against them throughout the engagement.
• Support requirements ownership across the engagement, partnering with the Solution Architect to ensure business requirements are clearly captured, groomed, and traceable through delivery.
• Own user story creation and lead grooming sessions alongside the Solution Architect, owning the quality of user stories and acceptance criteria and presenting them confidently to clients and project teams.
• Assist consultant team members in delivering client presentations during requirements, design, pilot and user acceptance testing sessions.
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team.
• Support end-user training efforts by coordinating training logistics, contributing to training materials, and ensuring readiness across client stakeholder groups.
• Plan, initiate and manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects.
• Coordinate with the Solution and Technical Architects to ensure client business requirements are effectively incorporated into design specifications.
• Execute the role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery.

What you'll need

• 5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform.
• Experience working in a professional services/consulting environment.
• Experience applying Agile approaches to project management.
• Experience with salesforce.com, serving as project manager or scrum leader.
• Experience with estimation/sizing and SOW/Change Order contracting.
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders.
• Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform.
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications.

Nice to have

• A hybrid skillset, with prior role backgrounds similar to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst.
• Strong presentation and communication skills, including the ability to present functional and requirements content confidently to client stakeholders.
• Ability to work cohesively within a team and/or effectively as an individual.
• Bachelor's Degree in Business, Engineering, Information Technology or Management.
• Professional and confident while maintaining a focus on customer success.

Details

• Location: Remote, United States.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible working arrangements; work is measured by output rather than set hours.