Salesforce Success Architect - AMER Shifts (Salesforce Exp is mandatory)

Overview

Salesforce Success Architect (Service Cloud) for strategic customers, providing solution design guidance, architecture recommendations, and lifecycle/reliability advice.

What you'll do

• Assess customers’ Service Cloud implementations and deliver architecture, solution design, and lifecycle management recommendations.
• Act as a Service Cloud SME providing proactive and reactive guidance on architecture and best practices.
• Simplify complex technical concepts for technical teams and executive leadership.
• Identify capability gaps/design inefficiencies and recommend optimizations or product/custom solutions.
• Leverage Success Architect playbooks tailored to Service Cloud customer needs.
• Collaborate with internal and external partners to support customer success and product improvement.

What you'll need

• 8+ years of experience in software, system, or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
• Experience with large-scale complex implementations, including SaaS/PaaS multi-tenancy and multi-tier infrastructure.
• Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics, and security best practices.
• High proficiency in English.
• Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC).
• Required Salesforce certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.

Details

• Flexible to work in AMER hours (AMER EST/AMER PST).