SAP ABAP CRM - Senior Associate

Overview

As a SAP ABAP CRM Senior Associate, you will support business application consulting work within the SAP technology practice through SAP software solutions, configuration, development, and support. You will contribute to SAP ABAP CRM delivery activities, analyze complex issues, manage assigned workstreams, build client connections, and help guide junior team members.

What you'll do

• Work on SAP CRM technical development, customization, enhancements, and production support.
• Analyze functional specifications and prepare technical design documents.
• Develop and enhance SAP CRM Web UI components using Component Workbench.
• Work on BSP, BOL/GenIL, CRM Web UI, and UI configuration enhancements.
• Implement enhancements using BADIs, user exits, enhancement spots, implicit/explicit enhancements, and business transaction events.
• Develop custom ABAP objects including reports, interfaces, conversions, enhancements, forms, and workflows.
• Work on SAP CRM business objects such as Business Partner, Activities, Opportunities, Leads, Service Orders, Complaints, Sales Orders, and Trade Promotions, if applicable.
• Support and enhance CRM One Order Framework objects.
• Handle integration between SAP CRM and SAP ECC/S/4HANA using CRM Middleware.
• Monitor and troubleshoot middleware queues such as SMQ1, SMQ2, SMW01, and BDOC monitoring.
• Work on IDocs, BAPIs, RFCs, Web Services, and external system interfaces.
• Perform debugging and root cause analysis for complex SAP CRM issues.
• Support defect resolution during unit testing, SIT, UAT, and production support.
• Optimize the performance of custom ABAP and CRM Web UI developments.
• Prepare technical documentation, unit test scripts, code review documents, and deployment notes.
• Coordinate with functional, basis, security, and integration teams for end-to-end delivery.
• Follow PwC/client project delivery standards, coding guidelines, and quality processes.

What you'll need

• At least a Bachelor's degree.
• At least 5 years of experience.
• Oral and written proficiency in English.
• Strong hands-on experience in SAP CRM technical development.
• Good knowledge of ABAP programming including reports, function modules, classes and methods, BAPIs, BADIs, user exits, enhancement framework, RFCs, and IDocs.
• Experience in SAP CRM Web UI development and configuration.
• Strong understanding of BSP, BOL/GenIL, Component Workbench, UI configuration, Navigation bar profile, and business roles.
• Experience with CRM Middleware and data replication between CRM and ECC/S/4HANA.
• Knowledge of CRM One Order Framework.
• Ability to debug standard SAP CRM processes and custom developments.
• Experience in preparing technical specifications from functional requirements.
• Good understanding of SAP CRM master data and transactional data.
• Strong problem-solving and analytical skills.

Nice to have

• Experience in SAP CRM implementation, rollout, upgrade, or AMS/support projects.
• Knowledge of SAP CRM modules such as Sales, Service, Marketing, Interaction Center, and Trade Promotion Management.
• Knowledge of ECC/S/4HANA integration with SAP CRM.
• Exposure to pricing, conditions, order management, and billing integration.
• Knowledge of Web Services, OData, SOAP, REST, or PI/PO integration.
• Experience with SAP Workflow and Adobe/Smart Forms.
• Familiarity with ITIL, Agile, or PwC delivery methodology.
• SAP CRM certification is an added advantage.

Details

• Location: Hyderabad.
• Management level: Senior Associate.