SAP Basis Admin

Overview

SAP Basis Administrator responsible for the ongoing reliability, performance, management and support of the SAP systems environment, including Level II support and participation in SAP project implementations.

What you'll do

• Follow the manager in projects and be responsible for deliverables; work on multiple high to highly complex projects.
• Maintain SAP systems and applications, and support and train users on SAP system(s) and applications usage.
• Support integration of changes in test, pre-production and production environments.
• Work with the production quality assurance/testing team to ensure appropriate testing is completed before implementing changes.
• Work on the installation of upgrades and patches for the enterprise SAP system, following all necessary technical checklists.
• Participate in system-wide updates, upgrades and fixes.
• Ensure the performance and reliability of SAP systems and assess the risk of implemented changes before performing them.
• Respond to escalated system problems and provide Level II support to the Help Desk.
• Monitor and maintain a comprehensive set of performance metrics for all system features.
• Identify risk levels, recommend and implement corrective/preventive actions, and maintain history reports addressing recurring problems.
• Create automation scripts for efficiency and process improvement.
• Prepare documentation for customer support, such as server and client hardware/software and network configurations.
• Act as a leader for SAP projects and coach less experienced staff.
• Execute contingency plans in case of system outages.

What you'll need

• Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Typically 5 or more years of business and/or SAP implementation experience.
• Experience with systems and database administration.
• Experience with implementation, operating, and performance management of several of the following: SAP S/4 HANA, SAP PO, SAP Fiori, SAP Solution Manager, SAP BTP, SAP LVM, SAP HANA Cockpit, SAP SLT, SAP DS/IS, SAP ECC system on Oracle Database and SAP HANA in On-Prem and Public cloud such as Azure, GCP, AWS.
• Skills in multiple technical environments and knowledge of a specific business area.
• Certification in specific areas (e.g., Basis, Oracle, HANA).
• Strong organization skills, good analytical and problem solving skills.
• Ability to communicate effectively both orally and in writing; exceptional customer service and good interpersonal skills; solid team player.
• Knowledge of client/server technology and experience across multiple SAP software products (e.g., ECC, BW, PI).
• Good group presentation skills.
• Extensive knowledge of troubleshooting complex SAP performance problems.
• Bachelor's degree in computer science, information technology, software engineering, or a related field, or equivalent experience required.
• 2+ years of experience in technical support, support engineering, systems administration, or a related field required.

Nice to have

• Certification in ITIL, cloud platforms, or equivalent.

Details

• Location: Pune, India.
• Full-time role.
• Requires 1 week of on-call every 2 months and 1 weekend a month for support.