Senior Analyst, AR

Overview

Senior Analyst role in Accounts Receivable at Maersk, focused on collections, statements of account, and payment application within the Order-to-Cash process.

What you'll do

• Execute tasks in accordance with established SLAs.
• Demonstrate a detailed understanding of processes, policies, and SOPs.
• Adhere to all internal controls and compliance requirements.
• Identify and recommend process improvement opportunities.
• Escalate process issues and risks to the Supervisor in a timely manner.
• Create and send Statements of Account (SOAs) to customers accurately and within agreed timelines, in line with customer-specific SOPs or global standards.
• Drive collection activities to ensure timely cash inflow and coordinate with internal stakeholders to resolve issues promptly.
• Follow collection procedures and consequences consistently, with no exceptions, and maintain/update collection-related SOPs as required.
• Support peers with technical or process-related challenges during daily operations.
• Generate daily call lists for collectors, ensuring high-risk customers are prioritized.
• Provide daily, weekly, and monthly performance reports to the Cluster Collection Manager or Supervisor.
• Maintain effective communication with related business units to ensure collection KPIs are achieved.
• Review unapplied/on-account payments and advise the Order-to-Cash team on payment allocation based on C5 tool outputs.
• Prepare additional information and reports based on cluster-specific requirements.
• Act as the primary communication interface between the Order-to-Cash team and the Collections team.
• Escalate high-risk customers, based on debt ratios and credit exposure, to Sales and Cluster Collection Managers for appropriate action.
• Monitor payment application activities and provide customers with updated account statements and relevant payment status updates.
• Manage daily email communications, ensuring all queries are responded to or routed to the appropriate department/escalation point in a timely and accurate manner.
• Monitor AFR releases and collaborate with internal support teams to ensure timely payment receipt and release of goods in accordance with internal procedures.
• Liaise with country sales teams whenever required to support collection activities and issue resolution.
• Ensure compliance with all relevant local, country, and cluster-specific legislation and policies.

What you'll need

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.