Senior Analyst

Overview

Senior Analyst role handling payment processing, cash allocation, unidentified and unapplied payments, case management and reconciliation within finance operations.

What you'll do

• Review daily bank statements, payment receipts and remittance advice.
• Identify customer payments and allocate them against the correct invoices in SAP or other financial systems.
• Process direct, partial, advance and on-account payments.
• Ensure accurate posting of payment amounts, customer accounts and references.
• Meet daily processing targets and agreed SLAs.
• Investigate unidentified payments (UGL) and unapplied cash (ONA) by analyzing bank references, remittance details, customer codes and supporting documents.
• Follow up with customers, Collections, Treasury and relevant stakeholders to obtain missing information.
• Monitor aged open items and ensure timely resolution.
• Perform appropriate clearing, transfers and writebacks in line with approved procedures.
• Manage payment-related cases through Case Management tools.
• Investigate payment posting, allocation, receipt and invoice balance queries.
• Review supporting documents before resolving or closing cases.
• Coordinate with Customer Experience (CX), Collections and other teams to resolve outstanding issues.
• Provide timely and accurate updates to customers and internal stakeholders.
• Reconcile bank receipts with SAP postings and financial records.
• Identify and resolve payment discrepancies, duplicate postings and incorrect allocations.
• Process approved reversals, transfers and adjustments with appropriate supporting documentation.
• Maintain audit trails and comply with internal financial control requirements.
• Ensure all transactions are supported by valid remittance or other appropriate evidence.
• Coordinate with Collections, Treasury, Customer Experience, Billing and other country teams.
• Follow up on missing remittance advice, payment confirmations and invoice discrepancies.
• Support cross-country payment allocation and intercompany/IPO-related activities.
• Escalate unresolved or aged items to the appropriate stakeholders.