Senior Analyst

Overview

Support Business as Usual (BAU) activities in the Transfer Agency (TA) department in Bangalore, ensuring client Service Level Agreements and regulatory and management company requirements are met.

What you'll do

• Support and deliver BAU activities to meet agreed client deliverables and service levels.
• Process and quality check a wide range of register update transactions to meet regulatory and client standards.
• Process and quality check Profilers and reporting.
• Handle remediation and bulk data projects, ensuring the right queries are raised and completed on time.
• Monitor and report on various fund transactions.
• Make recommendations to the manager on procedure changes.
• Manage review queues and mailboxes, addressing questions and escalated issues promptly through to resolution.
• Work closely with Settlements, Distributions and Rebate, and Reconciliation teams to provide and receive timely, accurate data.
• Analyse process gaps and suggest improvements.
• Prioritize critical client activities and proactively escalate challenges or financial impacts without delay.
• Assist on queries and liaise with other departments where necessary.
• Review processes for gaps with the Technical Coordinator and Team Leader and suggest improvements.
• Maintain close working relationships with other areas to ensure smooth process flow.
• Develop a detailed understanding of the end-to-end process and strive to become a Subject Matter Expert.
• Act as point of contact for resolving day-to-day BAU issues and reduce the number of reviews sent to the home location daily.
• Eliminate aged, outstanding items and clear exceptions on a daily basis.
• Liaise professionally with internal and external departments, including the home location, to deliver BAU effectively.
• Ensure current and updated TA processes, procedures and policies are in place and applied across relevant TA business units.
• Document all internal and external errors in the error tracker with proper description and raise incidents in a timely manner.
• Comply with the regulatory and data protection regime in which Northern Trust operates.
• Exercise due care and diligence in keeping supported areas organised and controlled, and observe proper standards of market, business and personal conduct.

What you'll need

• Good understanding of Dealing, Registration and Finance.
• Detailed working knowledge of dealing and registration processes.
• Experience of taking leadership of processes or people.
• Ability to work to set deadlines.
• Attention to detail and strong accuracy.
• Analytical skills to research and resolve enquiries.
• Ability to multi-task.
• Knowledge and understanding of CBI / FCA / HMRC / CASS / IMR and FAR regulatory environment.
• Eye for detail and ability to identify areas prone to fraud and implement necessary controls.
• Capable of working as part of a team and building good relationships across locations and functions.
• Excellence in execution.
• Effective verbal reasoning and numeric skills (essential).
• Good keyboard skills including MS Excel, and ability to learn systems used within the business (essential).
• Ability to embrace change and proactively address issues through appropriate escalation.
• Strong analytical skills and drive for continuous improvement.
• Flexible, adaptable and willing to learn.

Nice to have

• Client service experience, preferably gained in an investment administration environment.
• Experience working with multi-currency companies.
• Extensive knowledge of collective investment scheme administration and the regulatory environment.

Details

• Location: Bangalore, India.
• Working model: Hybrid, splitting time between the office and working from home.
• Reporting manager: Team Leader.
• Internal eligibility: 12 months as an Analyst II.