Senior Analyst, GTM Systems & Tools (Customer Engineering)

Overview

Senior Analyst on the GTM Systems team, supporting the Customer Engineering team as a strategy-focused technology business partner who shapes systems strategy and roadmap.

What you'll do

• Work closely with internal stakeholders to understand needs, address pain points, and prioritize requests.
• Oversee systems project lifecycles from intake through to completion, partnering cross-functionally with GTM, IT, Procurement, BI, Product and Development teams.
• Pair GTM strategy with scalable technology for the team you support, ensuring our best-in-class teams are met with a best-in-class technology ecosystem.
• Balance an AI-driven future state with the need to "keep the lights on" today.
• Remove silos across GTM teams by focusing on shared functionality, applying role-based context to existing systems where possible.
• Establish yourself as a key resource within the GTM team for best practices and industry standards around scaling through technology.

What you'll need

• At least 4 years' experience of success in Program Management, Product Management, or Business Systems roles.
• Proven experience managing GTM systems strategy, with a focus on optimizing systems and processes that largely tie back to Salesforce, BI, and agentic tools.
• A detail-oriented and process-driven mindset, with proven experience documenting processes, designing workflows, and managing projects with a structured, detail-focused approach.
• Excellent communication and interpersonal skills, with the ability to create polished, simplified summaries for senior stakeholders while also getting into the weeds with individual contributors working through daily pains.

Nice to have

• Strong familiarity with Customer Engineering, Sales Engineering, or Solutions Engineering workflows (running proofs of value & customer workshops, customer handoffs to technical account managers, et al).
• A willingness to actively participate in co-designing revenue systems in partnership with members of the business and engineering teams.
• A strong personal passion for revenue technology and leveraging it to maximize productivity in a business setting, coupled with unwavering empathy for internal stakeholders and the external customers they support.
• A willingness to lean into both strategic and tactical execution, and the ability to discern which is most appropriate to solve a pain.
• Ability to balance immediate needs with a future vision, manage around ambiguity, and resourcefully create processes to support complex systems, prioritizing solutions that make the most impact.

Details

• Full-time position.
• Remote, USA.
• US base salary range $132,000 — $180,000 USD; compensation also includes bonus, equity and benefits.
• Applicants must have the legal right to work in the country where the position is based; this role does not offer visa sponsorship.