Senior Application Support Engineer – SPE

Overview

Senior Application Support Engineer (SPE) providing advanced technical support and acting as the escalation point for L2 support and customer queries.

What you'll do

• Provide advanced technical support for a suite of products and handle escalation for L2 support and customer queries.
• Troubleshoot, diagnose, and resolve incidents across application functionality, integrations, performance, and security.
• Collaborate with development teams to analyze root causes, reproduce issues, and deliver timely fixes or workarounds.
• Monitor application health using tools such as AWS CloudWatch and Winston (or similar).
• Maintain knowledge base articles, FAQs, and runbooks for recurring issues.
• Participate in incident management, including RCA, documentation, and stakeholder communication.

What you'll need

• 4–6 years’ experience in application support, technical troubleshooting, or software engineering.
• Hands-on debugging experience in web applications (frontend and backend).
• Experience with monitoring/logging/alerting tools such as AWS CloudWatch, Winston, Datadog, or ELK.
• Working knowledge of RESTful APIs, PostgreSQL, Redis, and cloud platforms (AWS, Azure, GCP).
• Working with CI/CD pipelines and deployment processes.
• Knowledge of security best practices and compliance requirements.

Details

• Location: IN: Lilly Hyderabad.