Senior Associate – Salesforce Agentforce, Advisory

Overview

Senior Associate role focused on designing and building Salesforce Agentforce agents and AI-driven experiences for clients.

What you'll do

• Design and develop Agentforce agents within Salesforce.
• Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions.
• Build conversational flows using LLMs, natural language processing, and AI prompts.
• Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.
• Develop and maintain Apex classes, LWC components, and Flow automations.
• Create and optimize data models and knowledge bases for AI responses.
• Ensure security, governance, and compliance for AI-driven interactions.
• Monitor agent performance and continuously improve accuracy and efficiency.

What you'll need

• 3–8 years of experience in Salesforce development.
• Hands-on experience with Salesforce Flow, Apex, and Lightning Web Components (LWC).
• Hands-on experience with Agentforce / Einstein Copilot / AI Cloud prompt engineering.
• Strong understanding of CRM processes for Sales and Service.
• Experience with REST/SOAP APIs and integrations.
• Engage with business stakeholders to identify use cases and translate them into AI solutions.

Nice to have

• Experience with Data Cloud / Knowledge / OmniStudio.
• Salesforce certifications such as Salesforce Platform Developer I/II or AI Specialist/AI Associate (Agentforce-related).
• Experience with OpenAI / Azure OpenAI / Salesforce AI Cloud and conversational design for chatbots.

Details

• Location: Gurugram Downtown 4.
• Education: BE/B.Tech/MBA/MCA/M.Tech; degree required includes Bachelor of Technology.