Senior Associate, SRE Ops, Site Reliability Engineering

Overview

Senior Associate in Site Reliability Engineering Operations within Group Technology and Operations, managing day-to-day production operations, releases and interface handoffs for the bank.

What you'll do

• Manage the end-to-end BAU and change release process.
• Perform day-to-day monitoring, backup, deployment and maintenance of release environments.
• Perform online services and batch job monitoring.
• Execute recovery procedures in production environments.
• Conduct regular application health checks.
• Perform scheduled maintenance activities.
• Log, analyze and resolve production incidents.
• Handle ad-hoc service requests.
• Manage ad-hoc batch job scheduling.
• Participate in Business Continuity Planning activities.
• Perform daily system health checks.
• Provide pre-batch and batch support.
• Monitor End-of-Day (EOD) processes and resolve job failures.
• Support all upstream and downstream interfaces.
• Ensure timely handoff to downstream teams before cut-off times.
• Forecast and escalate potential delays in processing or handoffs.

What you'll need

• Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.
• Demonstrated experience in Production Support.
• Strong proficiency in Unix Shell/Perl Scripting.
• Solid understanding and experience with Oracle SQL.
• Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.
• Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.
• Basic understanding of network troubleshooting.
• Good knowledge with Linux/Unix, shell scripting, GIT, Jenkins, Enterprise Jira, Confluence.
• Infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge.
• Good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.
• Must speak and write well.
• Self-motivated, innovative, and proactive.
• Willing to learn new knowledge and explore unfamiliar domains.

Details

• Location: Hyderabad - DTI Skyview SEZ.
• Job family: Technology.
• Schedule: Regular employee.
• Employment status: Full time.