Senior Associate, Treasures Relationship Manager, Consumer Banking Group

Overview

Senior Associate, Treasures Relationship Manager in DBS Consumer Banking Group, acquiring and managing Treasures clients with AUM of INR 20 Million or more and driving volume and revenue performance through cross-sell and up-sell of DBS products and services.

What you'll do

• Acquire and upgrade quality Treasures clients in the branch location areas.
• Engage with existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth.
• Ensure implementation and execution of product strategies through effective relationship management.
• Develop client trust and loyalty through lifestyle and beyond banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and due diligence while on-boarding.
• Ensure exemplary service delivery by building appropriate workflows and processes, including doorstep banking.
• Establish, manage and grow the AUM of the Treasures Client segment by acquiring and nurturing clients with AUM of INR 10 M or more.
• Ensure timely portfolio reviews by jointly engaging with Wealth, Investment and Insurance specialists with clients.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Provide feedback on market, competition and products, and suggest innovations and ideas for product and service improvements.
• Keep attuned to current economic and financial markets to engage effectively with the elite Treasures segment.
• Coordinate with CBG Relationship Manager peers, colleagues, Service teams and branch Product specialists to meet team objectives.
• Work closely with the Line Manager and City / Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health & Safety, premises security, AML / KYC and ongoing risk reviews.
• Exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and a prominent wealth management provider in India.
• Organize exclusive lifestyle, sports, music and other elite engagement events for prospect generation, relationship entrenchment and brand reinforcement in the Private Wealth Management space.

What you'll need

• Minimum 10 years of experience in HNI Sales / Wealth Management / Private Banking segment.
• Sound understanding of financial planning and wealth management products in India.
• In-depth knowledge of the local market and competition.
• Graduate or Postgraduate, with an MBA in a relevant field.
• Effective probing and listening skills.
• Strong relationship management and influencing skills.
• Self-driven and ambitious, with good written and verbal communication skills.
• Results-oriented, with the ability to deliver results under pressure and within tight timelines.
• Understanding of competitive positioning and a strong service orientation with customer-centric behavior.
• Creative, inquisitive mind with problem-solving abilities; attention to detail and analytical ability.
• Understanding of HNI Sales / Wealth Management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations affecting businesses.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• Knowledge of financial markets and products to assist in meaningful client engagement.

Nice to have

• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification.

Details

• Location: MG Road, Gurugram.
• Employment type: Full time, regular employee.
• Required to complete mandatory training: GCAP, BCAP, AML and KYC Guidelines, PIP, ORM, Information Security Policy, and DBS India Culture & Behaviours.