Senior Associate, Treasures Relationship Manager, Consumer Banking Group

Overview

Senior Associate, Treasures Relationship Manager in DBS Bank's Consumer Banking Group, responsible for acquiring, growing and retaining Treasures clients with a total relationship value of INR 30 lakhs or more through a need-based approach and cross-sell and up-sell of DBS products and services.

What you'll do

• Acquire and upgrade quality Treasures clients in the branch location areas.
• Engage with existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth.
• Implement and execute product strategies through effective relationship management.
• Develop client trust and loyalty for entrenched relationships with DBS through lifestyle and beyond banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer level profitability and enhanced client coverage.
• Drive exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews and due diligence during on-boarding.
• Ensure exemplary service delivery by building appropriate workflows and processes, including doorstep banking.
• Establish, manage and grow the AUM of the Treasures Client segment by acquiring and nurturing clients with AUM of INR 10 M or more.
• Ensure timely portfolio reviews by jointly engaging with Wealth / Investment / Insurance specialists with clients.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within agreed TAT as per the DBS customer service policy.
• Provide feedback on market, competition and products, and suggest innovations and ideas for product and service improvement.
• Keep attuned to current economic and financial markets to engage effectively with the elite Treasures segment.
• Coordinate with CBG Relationship Manager peer groups, colleagues, service teams and branch product specialists to meet team objectives.
• Work closely with the Line Manager and City / Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• Exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.
• Organize exclusive lifestyle, sports, music and other elite engagement events to generate prospects, entrench existing relationships and reinforce the DBS brand in private wealth management.

What you'll need

• Sound understanding of financial planning and wealth management products in India.
• In-depth knowledge of the local market and competition.
• Graduate or Post Graduate, with MBA in a relevant field, as the education requirement.
• Understanding of HNI sales / wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations affecting businesses in general.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• Knowledge of financial markets and products to assist in meaningful client engagement.
• Effective probing and listening skills.
• Strong relationship management and influencing skills.
• Self-driven and ambitious, results-oriented, with the ability to deliver results under pressure and within tight timelines.
• Good written and verbal communication skills.
• Understanding of competitive positioning.
• Strong service orientation and customer-centric behavior.
• Creative, inquisitive mind with problem-solving abilities.
• Attention to detail and analytical ability.

Nice to have

• AMFI / IRDAI / FEDAI certification, with BCSBI certification as an added advantage.

Details

• Location: Pune-DBIL.
• Job: Relationship Management.
• Schedule: Regular employee.
• Employment status: Full time.
• Mandatory training includes GCAP, BCAP, AML and KYC guidelines, PIP, ORM and Information Security Policy.