Senior Officer, Branch Relationship Manager, Consumer Banking Group

Overview

Senior Officer, Branch Relationship Manager in DBS Consumer Banking Group, managing client acquisition, engagement and product penetration for a branch portfolio.

What you'll do

• Acquire and engage DBS clients with AUM of INR 1 million or more through a need-based approach, ensuring client coverage and product penetration through cross-sell and up-sell.
• Manage and maintain the highest customer satisfaction and service levels through proactive client engagement and relationship management, coordinating internally with DBS Service, Distribution and Product teams.
• Acquire and upgrade quality clients in branch location areas to the Treasures segment.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth.
• Implement and execute product strategies through effective relationship management.
• Develop client trust and loyalty through lifestyle and beyond-banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer-level profitability and enhanced client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and due diligence during on-boarding.
• Build appropriate workflows and processes, including doorstep banking, to ensure exemplary service delivery.
• Establish, manage and grow the AUM of the mapped client segment by acquiring and nurturing clients with AUM of INR 1 million or more.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives.
• Work with the Line Manager and City/Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health & Safety standards, security of premises, AML/KYC and ongoing risk reviews.
• Exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank.
• Proficient in banking products.
• In-depth knowledge of the local market and competition.
• Graduate (10+2+3).

Nice to have

• AMFI / IRDAI / FEDAI certification.
• BCSBI certification.

Details

• Location: Ghatkopar, Mumbai.
• Employment type: Full time, regular employee.