Senior Officer, Branch Relationship Manager, Consumer Banking Group

Overview

Manage and grow a portfolio of consumer banking clients at a DBS branch, driving volume and revenue through need-based product sales and relationship management.

What you'll do

• Acquire and engage DBS clients with AUM of INR 1 million or more through a need-based approach, and drive cross-sell and up-sell of DBS products and services.
• Acquire and upgrade quality clients in the branch location areas to the Treasures segment.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth.
• Implement product strategies through effective relationship management, and build client trust and loyalty through lifestyle and beyond-banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer-level profitability and client coverage.
• Maintain the highest customer satisfaction and service levels through proactive client engagement, and resolve customer queries and complaints within the agreed TAT per the DBS customer service policy.
• Build workflows and processes for exemplary service delivery to these clients, including doorstep banking.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives, and work with the Line Manager and City / Cluster Head on common team and Branch objectives.
• Ensure internal and regulatory compliance, including DBS sales process adherence, timely risk reviews, due diligence while on-boarding, AML / KYC, Health & Safety standards and security of premises, and address operational risks.
• Establish DBS as a primary banker for clients and a prominent banking provider in India.

What you'll need

• Graduate (10+2+3).
• Minimum 2 years of experience in a reputed bank.
• Proficiency in banking products.
• In-depth knowledge of the local market and competition.

Nice to have

• AMFI / IRDAI / FEDAI certification, with BCSBI certification.

Details

• Location: Kalyan, Mumbai.
• Job: Relationship Management.
• Schedule: Regular.
• Employment type: Full time, regular employee.