Key Account Manager

Overview

Key Account Manager role in Sales / Key Accounts, reporting to the Sector Head, responsible for managing long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions.

What you'll do

• Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions.
• Serve as the primary point of contact for major accounts, addressing client needs and concerns and providing exceptional service.
• Identify and capitalize on opportunities for upselling and cross-selling Diversey products and services within existing accounts.
• Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets.
• Understand client needs and provide customized solutions that meet the unique requirements of each account.
• Collaborate with internal teams to ensure timely delivery of services and products while maintaining high quality standards.
• Stay updated on industry trends, competitors and customer insights to provide innovative solutions.
• Use market data and customer feedback to influence product development and refine sales strategies.
• Maintain accurate records of all account activities in CRM systems.
• Prepare and present regular reports on sales performance, revenue projections and customer satisfaction levels.
• Work closely with operations, product and customer service teams to ensure smooth project execution and customer satisfaction.
• Participate in training programs to stay current with Diversey products, services and sales techniques.
• Lead negotiations for new contracts and renewals, ensuring favorable terms for both Diversey and the client.
• Handle contract agreements, service level agreements (SLAs) and other legal documentation.

What you'll need

• Bachelor's degree in Business Administration, Sales, Marketing or related field.
• 5+ years of experience in account management, sales or business development with Cleaning Chemical / Equipment or related industry.
• Proven track record of managing and growing large, complex client accounts.
• Strong negotiation and presentation skills.
• Excellent relationship-building and interpersonal skills.
• Ability to understand customer needs and deliver tailored solutions.
• Analytical thinking and ability to interpret data for decision-making.
• Proficiency in CRM systems and MS Office.
• Strong organizational and time management skills.
• Proactive and self-motivated.
• Strong client-focused mindset with the ability to manage multiple stakeholders.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, target-driven environment.

Nice to have

• MBA.
• Experience in selling cleaning, hygiene or facility management services / products.

Details

• Location: Mumbai, India.
• Department: Sales / Key Accounts.
• Reports to: Sector Head.