Senior Business Analyst

Overview

Senior Business Analyst role in a regulated, global enterprise setting, leading business analysis to turn complex requirements into scalable digital, compliance-aware solutions that modernize how authority engagements run across markets.

What you'll do

• Lead discovery, requirements gathering, process mapping, impact assessment, and definition of business rules, user stories, and functional requirements to advise robust technical build and delivery.
• Plan and run structured, outcome-focused workshops to elicit clear requirements from diverse business needs and markets.
• Define acceptance criteria with the Business Owner to ensure high-quality, testable outputs that meet business intent.
• Design, document, and help set up supporting processes that are efficient, controlled, and ready for adoption.
• Partner with organizational and technological partners to convert needs into clear functional and technical requirements that enable scalable, coordinated solutions.
• Align solutions with operational and regulatory requirements across markets to protect quality, integrity, and clarity.
• Identify and support opportunities in AI, automation, and digital process improvement to drive efficiency, accuracy, and better user experiences.
• Work with IT, product teams, vendors, and project collaborators to deliver enhancements, integrations, platform changes, and digital capabilities on time.
• Contribute to the roadmap, guiding platform evolution and process improvements in line with strategic transformation priorities.
• Facilitate stakeholder discussions and alignment sessions to drive clarity, decisions, and momentum across complex initiatives.
• Coordinate UAT, support documentation, provide training inputs, shape communications, and champion adoption for smooth go-lives.
• Maintain high levels of internal and external customer happiness through responsive, attentive engagement.
• Deliver measurable improvements in cycle time, compliance posture, and user experience while enabling scalable operations across markets.

What you'll need

• 7+ years of process design, improvement and implementation management experience.
• Bachelor's degree or equivalent experience (ideally Engineering, Computer Science, or other technical discipline).
• Validated experience working across both business and technical teams to shape and deliver effective solutions.
• Strong experience working with enterprise CRM / workflow ecosystems, integrated SaaS environments.
• Experience supporting digital transformation, systems change, or platform-enabled business improvements.
• Strong understanding of business processes, controls, compliance and operational impacts in solution design.
• Proven ability to engage optimally with senior stakeholders and operate across complex cross-functional initiatives.
• Ability to handle challenging priorities and work effectively in a global matrix environment.
• Excellent interpersonal, conflict management and customer relationship skills.
• Excellent written and verbal communication skills.

Nice to have

• IIBA Certification with experience within the pharmaceutical, life sciences, or another regulated environment.
• Exposure to Salesforce Life Sciences, digital workflow tools, or modern service platforms.
• Experience with AI-enabled tools, automation solutions, or digital copilots.
• Experience in shared services, global operations, or transformation-focused environments.
• Experience supporting business readiness, adoption, or change activities.
• Familiarity with enterprise platforms and integrations, including SAP HANA, or similar ecosystems and working in geographically distributed and matrixed teams.

Details

• Location: Bangalore, India.
• Hybrid model: three days on-site, two days remote.